Returns are accepted for items that are faulty, not fit for the advertised purpose or don't match the description we have provided. Returns are not accepted for change of mind, accidental purchases or incorrect choice of product if the item has already been dispatched.
A product can be returned only after contacting us within the first 7 days of arrival and once we provide you with a return authority. Returns are not accepted for items that have been in the customers possession longer than 7 days unless the fault falls within the warranty guidelines. All warranties are honoured for 12 months after purchase.
Returns can be sent by either mail or by courier. The address for the returned item to be sent to may differ depending on state, time of return or the item involved. In certain circumstances, we may arrange a courier to pickup the item from your residence or business, depending on the item and availability of couriers.
If you wish to request a return, please contact us on firstname.lastname@example.org. The following will be required for a return request:
- An image or video of the product and any damage or fault
- Date of purchase
- Ezy Shop Account Username.
- If purchased as a guest (without an account on the website), all of the following:
- Customers full name
- Address of delivery
- Email used on purchase
- Payment method used
Any costs of shipping for returns will be fully reimbursed after the item is inspected and the claim confirmed at our location.
If the item is not found to be faulty, customers will not be reimbursed for the return postage and will be charged a delivery fee in order to have the item sent back to them. If a customer does not pay for the item to be sent back to them, we will hold the item for 3 months at our location, after which it will be disposed of.
Customers who have successfully returned a product will be presented with the choice of either an exchange or store credit if the fault of the item has not been determined to be a major failure.
Our products come with the guarentee under the Australian Consumer Law that you are entitled for a replacement or full refund for the product in the case that a major failure has occured, and as such the choice for replacement or refund through either store credit or a monetary return via your initial payment method will be up to the discretion of the customer.